Your company is investigating the possibility of moving its customer service management system to a cloud service provider. The sales rep for the cloud service provider has presented many advantages…

Question

Options

• AIf your company's Internet service is interrupted for any reason at any time, you will not have access
• BMore company employees will have access to the system, which could result in unauthorized access
• CSpecial equipment will need to be purchased and maintained in your office in order to access and maintain
• DMigrating the CRM to the cloud service provider will eliminate several jobs in your customer service

• A
  73% (32)
• B
  7% (3)
• C
  5% (2)
• D
  16% (7)

Explanation

Moving a CRM to the cloud creates a critical dependency on Internet connectivity - if your Internet goes down (due to an outage, ISP issues, or a cut line), your entire customer service team loses access to the system immediately, with no local fallback. Option B is incorrect because cloud systems typically have robust role-based access controls, often better than on-premise solutions, and employee access is managed by the organization regardless of where the system lives. Option C is wrong because cloud solutions actually reduce specialized on-site hardware - you only need a browser and an Internet connection, not servers and networking infrastructure to maintain. Option D is a plausible concern but is not a technical drawback of cloud computing itself; it's a business/HR consideration and not guaranteed to happen. Memory tip: Think of the cloud as a remote office - it has great resources, but if the highway (Internet) is blocked, you simply cannot get there.

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