A user is trying to access a website using the URL https://1.1.1.1/ The website fails to load. The user can access other websites. Given the packet capture above, what is the most likely issue?

A server that is down or unreachable would produce no response or ICMP unreachable messages, not TCP RST segments - RST requires an active host to generate and send the response.

The user successfully accesses other websites in the same session, which proves general internet connectivity is functional and rules out a client-side network failure.

The URL uses a literal IP address (1.1.1.1) rather than a hostname, so DNS resolution is never attempted and a misconfigured DNS server would have no effect on this request.

A packet capture showing TCP RST (reset) segments returned from the destination indicates the remote host is reachable but is explicitly refusing the connection on that port - this is active rejection. Because the user accesses an IP directly (bypassing DNS) and can reach other sites, the issue is isolated to this specific server's refusal to accept the TLS/HTTPS session on port 443.