050-SEPROGRC-01 · Question #40
All of the following statements are items you should check if no records are returned when you perform a keyword search in RSA Archer, EXCEPT:
The correct answer is D. Are you logged in as a member of the "Everyone" group? RSA Archer keyword search troubleshooting involves verifying keywords, record existence, and application scope - group membership in 'Everyone' is not a relevant diagnostic check.
Question
All of the following statements are items you should check if no records are returned when you perform a keyword search in RSA Archer, EXCEPT:
Options
- ACan you find data using other keywords?
- BDo records with that keyword exist in the system?
- CWere you searching in the correct application or solution?
- DAre you logged in as a member of the "Everyone" group?
How the community answered
(18 responses)- B6% (1)
- C17% (3)
- D78% (14)
Why each option
RSA Archer keyword search troubleshooting involves verifying keywords, record existence, and application scope - group membership in 'Everyone' is not a relevant diagnostic check.
Testing alternative keywords is a valid troubleshooting step to determine whether the search engine itself is functioning or whether the specific term is the issue.
Confirming that records containing the keyword actually exist in the system is a fundamental first step before investigating technical causes.
Searching within an incorrect application or solution is a common user error that would cause no results to be returned, making it a necessary check.
Membership in the 'Everyone' group is unrelated to keyword search functionality - search results are not gated by this specific group assignment, so checking it provides no diagnostic value for missing results.
Concept tested: RSA Archer keyword search troubleshooting steps
Source: https://community.rsa.com/t5/archer-platform-documentation/tkb-p/archer-platform-documentation
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