010-111 · Question #86
Your client is telling you about his progress during the past week. You do not quite understand what the client is trying to convey. You restate what the client just told you and ask him/her if that i
The correct answer is B. reflecting. Restating a client's message in your own words and checking for accuracy is the communication strategy known as reflecting. It is a core active-listening technique used to confirm mutual understanding.
Question
Your client is telling you about his progress during the past week. You do not quite understand what the client is trying to convey. You restate what the client just told you and ask him/her if that is correct. Which of the following terms define the communication strategy described in the above scenario?
Options
- Aadvising
- Breflecting
- Cprobing
- Ddiverting
How the community answered
(40 responses)- A5% (2)
- B83% (33)
- C10% (4)
- D3% (1)
Why each option
Restating a client's message in your own words and checking for accuracy is the communication strategy known as reflecting. It is a core active-listening technique used to confirm mutual understanding.
Advising involves offering the client specific recommendations or guidance, not mirroring the client's own statements back to them.
Reflecting is defined as paraphrasing or restating what the client has communicated and then asking for confirmation that the interpretation is correct. This technique demonstrates active listening, validates the client's message, and prevents miscommunication from affecting the coaching relationship.
Probing involves asking targeted follow-up questions to gather deeper or more specific information, rather than restating what the client already expressed.
Diverting redirects the conversation away from the current topic, which is the opposite of the confirming and clarifying intent of the described scenario.
Concept tested: Reflecting as an active listening communication technique
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