SY0-301 Question #501: Real Exam Question with Answer & Explanation

The correct answer is B: Change management. Change management is the formal process that governs how changes to IT systems are planned, tested, approved, implemented, and rolled back. A key component of change management is the rollback or back-out plan - a documented procedure that specifies exactly what steps to take if

Question

Which of the following MOST specifically defines the procedures to follow when scheduled system patching fails resulting in system outages?

Options

ARisk transference
BChange management
CConfiguration management
DAccess control revalidation

Explanation

Change management is the formal process that governs how changes to IT systems are planned, tested, approved, implemented, and rolled back. A key component of change management is the rollback or back-out plan - a documented procedure that specifies exactly what steps to take if a scheduled change (like a patch) fails and causes an outage. Risk transference (A) shifts risk to a third party (e.g., insurance) but does not define procedures. Configuration management (C) tracks system configurations but does not define failure response procedures. Access control revalidation (D) is unrelated to patching failures.

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