A security administrator needs to update the OS on all the switches in the company. Which of the following MUST be done before any actual switch configuration is performed?

Question

Options

• AThe request needs to be sent to the incident management team.
• BThe request needs to be approved through the incident management process.
• CThe request needs to be approved through the change management process.
• DThe request needs to be sent to the change management team.

• A
  6% (2)
• C
  91% (31)
• D
  3% (1)

Explanation

Change management is a formal process that evaluates, approves, and schedules changes to IT infrastructure to minimize risk, downtime, and unintended impact. Before modifying production network devices like switches, the change must be reviewed and approved - not just submitted. Option D (sending the request to the change management team) is a step within the process, but approval is what must occur before action is taken. Incident management (A and B) handles unplanned disruptions and security events, not planned infrastructure changes like OS updates. The distinction between 'sent to' and 'approved through' is key: submission alone is insufficient - approval is the gate.

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