Apple
SVC-19A · Question #8
SVC-19A Question #8: Real Exam Question with Answer & Explanation
The correct answer is D. "I'm sorry to hear that." E. "I can understand why you are upset." G. "You are right. I would be frustrated as well.". See the full explanation below for the reasoning.
Question
Which of the following statements empathize with the customer or helps resolve a conflict? (Choose three.)
Options
- A"Calm down. You are being ridiculous."
- B"These devices are expensive, I cannot change that."
- C"Please control yourself. That is not how it works."
- D"I'm sorry to hear that."
- E"I can understand why you are upset."
- F"It is not possible to repair it by Monday."
- G"You are right. I would be frustrated as well."
Community Discussion
No community discussion yet for this question.