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SVC-19A · Question #10
SVC-19A Question #10: Real Exam Question with Answer & Explanation
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Question
How would you define a "positive no" to a co-worker?
Options
- ALead with a positive then switch to a negative, such as, "Definitely not."
- BIt's leading with "no" and not engaging in any further conversation with the customer.
- CIt is a way to correct a customer by informing them of what you can do.
- DYou say no with a positive voice inflection.
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