SOFA-CFE · Question #245
The number of open claims per claims adjuster can affect the average time it takes to settle a claim.
The correct answer is A. True. A is correct because claims adjusters have finite time and cognitive bandwidth - when an adjuster's open claim count grows, each claim receives less attention, slowing investigation, communication, and resolution. This is a well-established workload management principle in…
Question
The number of open claims per claims adjuster can affect the average time it takes to settle a claim.
Options
- ATrue
- BFalse
How the community answered
(32 responses)- A84% (27)
- B16% (5)
Explanation
A is correct because claims adjusters have finite time and cognitive bandwidth - when an adjuster's open claim count grows, each claim receives less attention, slowing investigation, communication, and resolution. This is a well-established workload management principle in insurance operations.
B is incorrect because workload clearly does affect throughput; claiming otherwise contradicts both operational data and common sense - an adjuster handling 10 claims will settle each faster on average than one juggling 100.
Memory tip: Think of it like a restaurant kitchen - the more orders a chef has open at once, the longer each dish takes to reach the table. Caseload and cycle time move together.
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