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SK0-005 · Question #668
SK0-005 Question #668: Real Exam Question with Answer & Explanation
The correct answer is C: SLA. A service-level agreement defines performance commitments between parties, including guaranteed response and resolution times for issues.
Security and disaster recovery
Question
Which of the following represents a commitment to resolve an issue within a previously agreed- upon time period?
Options
- ABIA
- BRPO
- CSLA
- DMTBF
Explanation
A service-level agreement defines performance commitments between parties, including guaranteed response and resolution times for issues.
Topics
#Service Level Agreement#IT Service Management#Business Continuity
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