SK0-004 · Question #887
A vendor has released an update pack for the virtualization servers used by a company. The systems administrator has been directed to deploy the update pack following proper change management…
The correct answer is A. Install the update pack on the test virtualization cluster. Notify the client to conduct testing. Change management requires deploying updates to a test environment first, then engaging the client for validation before any production deployment.
Question
A vendor has released an update pack for the virtualization servers used by a company. The systems administrator has been directed to deploy the update pack following proper change management procedures. Which of the following BEST reflects the order of actions the administrator should follow?
Options
- AInstall the update pack on the test virtualization cluster. Notify the client to conduct testing.
- BNotify the client to conduct testing. Install the update pack on the test virtualization cluster.
- CConfirm proper operation of the production servers. Deploy the update pack on the test
- DInstall the update pack on the test virtualization cluster. Confirm proper operation of the
How the community answered
(69 responses)- A75% (52)
- B4% (3)
- C7% (5)
- D13% (9)
Why each option
Change management requires deploying updates to a test environment first, then engaging the client for validation before any production deployment.
Installing the update on the test virtualization cluster first follows standard change management practice of validating changes in a non-production environment. Notifying the client afterward to conduct testing ensures user-acceptance testing occurs before any production rollout. This order minimizes risk by catching potential issues in the test environment before they impact live systems.
Notifying the client before installing the update on the test cluster reverses the correct order - the test environment must be updated first so the client has something functional to test against.
Confirming production server operation before deploying to the test cluster is backwards; the test environment should receive and validate the update before any consideration of production.
Installing on the test cluster and only confirming internal operation skips the formal client user-acceptance testing phase required by proper change management procedures.
Concept tested: Change management test-before-deploy procedure
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