SK0-004 · Question #71
A server technician is tasked to replace a RAID controller battery on a server. The server technician has no prior experience replacing a RAID controller battery. Which of the following should the…
The correct answer is C. Review service manuals. Service manuals provide manufacturer-documented hardware replacement procedures, making them the correct resource for a technician unfamiliar with a specific RAID controller battery swap.
Question
A server technician is tasked to replace a RAID controller battery on a server. The server technician has no prior experience replacing a RAID controller battery. Which of the following should the server technician do to obtain the required knowledge or procedures to replace the battery?
Options
- AReview software specifications
- BReview architecture diagrams
- CReview service manuals
- DReview service logs
How the community answered
(54 responses)- A4% (2)
- B2% (1)
- C87% (47)
- D7% (4)
Why each option
Service manuals provide manufacturer-documented hardware replacement procedures, making them the correct resource for a technician unfamiliar with a specific RAID controller battery swap.
Software specifications describe application or firmware functionality and do not contain hardware replacement instructions.
Architecture diagrams illustrate how systems are designed and interconnected at a high level, not how to physically service hardware components.
Service manuals are published by hardware vendors specifically to guide technicians through hardware maintenance tasks such as component replacements. They include step-by-step procedures, safety warnings, part numbers, and tool requirements - exactly the knowledge needed before replacing a RAID controller battery on an unfamiliar server.
Service logs record historical events and past maintenance activity, but do not provide procedures or instructions for performing new tasks.
Concept tested: Using service manuals for hardware maintenance procedures
Source: https://learn.microsoft.com/en-us/windows-hardware/drivers/storage/raid-configuration
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