A server is giving a fault code indicating that a RAM chip is producing errors and should be replaced. According to best practices, which of the following is the proper sequence of steps to replace…

Question

Options

• AAttach ESD protection, open server case, replace module, close server case, baseline
• BOpen server case, baseline configuration, attach ESD protection, replace module, close server
• CAttach ESD protection, baseline configuration, open server case, replace module, close server
• DOpen server case, replace module, attach ESD protection, close server case, baseline

• A
  88% (37)
• B
  2% (1)
• C
  2% (1)
• D
  7% (3)

Explanation

The correct sequence is: (1) Attach ESD protection first - before touching any hardware, you must wear an anti-static wrist strap or use an ESD mat to prevent electrostatic discharge from damaging components. (2) Open server case - only after ESD protection is in place. (3) Replace the faulty module - swap out the bad RAM. (4) Close the server case - reassemble the hardware. (5) Baseline - after the repair, document and verify the new configuration as the updated baseline. The key distinctions that eliminate the other options: ESD protection must always come before opening the case (rules out B and D), and baselining happens after the replacement is complete, not before (rules out C). Baselining before a repair would just record the broken state.

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