SK0-003 · Question #733
The primary purpose of an SLA between the service provider and customer is to agree on which of the following?
The correct answer is D. Level of service including time limits for service, repair and replacement.. A Service Level Agreement (SLA) primarily defines the quality of service a provider guarantees to a customer, focusing on performance metrics and response times.
Question
The primary purpose of an SLA between the service provider and customer is to agree on which of the following?
Options
- AMonthly bandwidth limits, server configuration, and software baseline.
- BNumber of dedicated technicians assigned to network issues.
- CLevel of service including energy consumption, bandwidth and server color.
- DLevel of service including time limits for service, repair and replacement.
How the community answered
(29 responses)- A3% (1)
- C7% (2)
- D90% (26)
Why each option
A Service Level Agreement (SLA) primarily defines the quality of service a provider guarantees to a customer, focusing on performance metrics and response times.
While bandwidth limits and server configuration might be part of a broader contract, an SLA specifically focuses on the level of service rather than exact hardware or software baselines.
An SLA defines service metrics and guarantees, not the specific staffing levels or personnel assignments of the service provider.
Server color is irrelevant to service level; energy consumption and bandwidth might be metrics, but 'level of service' is a broader term that encompasses reliability and responsiveness.
Service Level Agreements (SLAs) explicitly detail the expected level of service, including guarantees related to uptime, performance, and specific timeframes for problem resolution, repairs, and component replacement. These time limits ensure the customer understands the provider's commitment to maintaining service availability and functionality.
Concept tested: Service Level Agreement (SLA) purpose
Topics
Community Discussion
No community discussion yet for this question.