SK0-003 · Question #290
Which of the following is an SLA?
The correct answer is B. A contract that details the device replacement time frames.. An SLA (Service Level Agreement) is a formalized contract specifying the level of service a provider commits to delivering, often including critical metrics like availability and response times.
Question
Which of the following is an SLA?
Options
- AA document stating the impact analysis of a nonfunctional server.
- BA contract that details the device replacement time frames.
- CA contract that details the correct equipment disposal laws.
- DA statement of compliance with local laws and regulations.
How the community answered
(52 responses)- A2% (1)
- B90% (47)
- C2% (1)
- D6% (3)
Why each option
An SLA (Service Level Agreement) is a formalized contract specifying the level of service a provider commits to delivering, often including critical metrics like availability and response times.
A document stating the impact analysis of a nonfunctional server is part of disaster recovery or business continuity planning, not the SLA itself.
A Service Level Agreement (SLA) is a contractual agreement between a service provider and a customer that defines the level of service to be provided. This typically includes detailed metrics, such as device replacement time frames, uptime guarantees, and performance targets.
A contract detailing equipment disposal laws relates to asset management and regulatory compliance, distinct from service performance commitments.
A statement of compliance with local laws and regulations addresses legal adherence, which is different from the operational service levels defined in an SLA.
Concept tested: Service Level Agreement (SLA) definition
Source: https://learn.microsoft.com/dynamics365/customer-service/create-slas-apply-them-cases
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