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SK0-003 · Question #233

An administrator is looking to apply a new service pack for an OS on several systems that run business critical applications for a large international finance corporation. Which of the following…

The correct answer is D. Submit a change control for the service pack deployment. The first action an administrator should take before deploying a service pack to business-critical systems in a large organization is to submit a change control request.

Server administration

Question

An administrator is looking to apply a new service pack for an OS on several systems that run business critical applications for a large international finance corporation. Which of the following should the administrator do FIRST?

Options

  • ADeploy the service pack to a single department within the corporation.
  • BUpgrade the system with requirements for that service pack.
  • CDeploy the service pack to a non-critical application server.
  • DSubmit a change control for the service pack deployment.

How the community answered

(56 responses)
  • A
    16% (9)
  • B
    9% (5)
  • C
    4% (2)
  • D
    71% (40)

Why each option

The first action an administrator should take before deploying a service pack to business-critical systems in a large organization is to submit a change control request.

ADeploy the service pack to a single department within the corporation.

Deploying to a single department is a testing or phased deployment step, which occurs after change control approval, not before.

BUpgrade the system with requirements for that service pack.

Upgrading the system with requirements is a pre-deployment technical task that would be outlined and approved within the change control process, not the very first step.

CDeploy the service pack to a non-critical application server.

Deploying to a non-critical application server is part of a testing or pilot phase, which happens after the initial change control submission and approval.

DSubmit a change control for the service pack deployment.Correct

Submitting a change control is the fundamental first step for any significant IT change in an enterprise environment, especially involving business-critical systems, to document, approve, and manage potential risks and impacts. This process ensures that all stakeholders are aware, potential conflicts are identified, and a rollback plan is in place before any technical work begins.

Concept tested: Change management process adherence

Source: https://learn.microsoft.com/en-us/training/modules/intro-it-service-management/

Topics

#change management#service pack deployment#IT operations

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