SK0-003 · Question #233
An administrator is looking to apply a new service pack for an OS on several systems that run business critical applications for a large international finance corporation. Which of the following…
The correct answer is D. Submit a change control for the service pack deployment. The first action an administrator should take before deploying a service pack to business-critical systems in a large organization is to submit a change control request.
Question
An administrator is looking to apply a new service pack for an OS on several systems that run business critical applications for a large international finance corporation. Which of the following should the administrator do FIRST?
Options
- ADeploy the service pack to a single department within the corporation.
- BUpgrade the system with requirements for that service pack.
- CDeploy the service pack to a non-critical application server.
- DSubmit a change control for the service pack deployment.
How the community answered
(56 responses)- A16% (9)
- B9% (5)
- C4% (2)
- D71% (40)
Why each option
The first action an administrator should take before deploying a service pack to business-critical systems in a large organization is to submit a change control request.
Deploying to a single department is a testing or phased deployment step, which occurs after change control approval, not before.
Upgrading the system with requirements is a pre-deployment technical task that would be outlined and approved within the change control process, not the very first step.
Deploying to a non-critical application server is part of a testing or pilot phase, which happens after the initial change control submission and approval.
Submitting a change control is the fundamental first step for any significant IT change in an enterprise environment, especially involving business-critical systems, to document, approve, and manage potential risks and impacts. This process ensures that all stakeholders are aware, potential conflicts are identified, and a rollback plan is in place before any technical work begins.
Concept tested: Change management process adherence
Source: https://learn.microsoft.com/en-us/training/modules/intro-it-service-management/
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