A company has deployed an Amazon Connect contact center. Contact center agents are reporting large numbers of computer-generated calls. The company is concerned about the cost and productivity effects of these calls. The company wants a solution that will allow agents to flag the call as spam and automatically block the numbers from going to an agent in the future. What is the MOST operationally efficient solution to meet these requirements?

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A. Customize the Contact Control Panel (CCP) by adding a flag call button that will invoke an AWS Customizing the Contact Control Panel (CCP) with a 'flag call' button allows agents to instantly mark calls as spam, triggering an AWS Lambda function to add the number to a DynamoDB table. The contact flow can then query this table at the start of future calls to automatically block numbers, providing an efficient, agent-driven, and automated solution.

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B. Use a Contact Lens for Amazon Connect rule that will look for spam calls. Use an Amazon Relying solely on Contact Lens rules to identify spam calls is complex and prone to inaccuracies, as detection based on call content or sentiment can be unreliable and doesn't provide a direct agent-flagging mechanism.

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C. Use an Amazon DynamoDB table to store the spam numbers. Create a quick connect that the

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D. Modify the initial contact flow to ask for caller input. If the agent does not receive input, the agent

A company has deployed an Amazon Connect contact center. Contact center agents are reporting large numbers of computer-generated calls. The company is concerned about the cost and productivity…

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