A company is building a call center by using Amazon Connect. The company's operations team is defining a disaster recovery (DR) strategy across AWS Regions. The contact center has dozens of contact…

Question

Options

• ACreate an AWS Lambda function to check the availability of the Amazon Connect instance and to
• BProvision a new Amazon Connect instance with all existing users in a second Region. Create an
• CProvision a new Amazon Connect instance with all existing contact flows and claimed phone
• DProvision a new Amazon Connect instance with all existing users and contact flows in a second

• A
  5% (2)
• B
  10% (4)
• C
  2% (1)
• D
  83% (35)

Explanation

Option D provisions a new Amazon Connect instance with all existing users and contact flows in a second Region. It also sets up an Amazon Route 53 health check for the URL of the Amazon Connect instance, an Amazon CloudWatch alarm for failed health checks, and an AWS Lambda function to deploy an AWS CloudFormation template that provisions claimed phone numbers. This option allows for the fastest recovery time because all the necessary components are already provisioned and ready to go in the second Region. In the event of a disaster, the failed health check will trigger the AWS Lambda function to deploy the CloudFormation template to provision the claimed phone numbers, which is the only missing component.

No community discussion yet for this question.