SAP-C02 · Question #443
A company runs a customer service center that accepts calls and automatically sends all customers a managed, interactive, two-way experience survey by text message. The applications that support the…
The correct answer is A. Use Amazon Connect to replace the old call center hardware. Use Amazon Pinpoint to send text. The solution that will meet the company's requirements with the LEAST ongoing operational overhead and send two-way experience survey is to use Amazon Connect to replace the old call center hardware and use Amazon Pinpoint to send text message surveys to customers. Amazon…
Question
A company runs a customer service center that accepts calls and automatically sends all customers a managed, interactive, two-way experience survey by text message. The applications that support the customer service center run on machines that the company hosts in an on- premises data center. The hardware that the company uses is old, and the company is experiencing downtime with the system. The company wants to migrate the system to AWS to improve reliability. Which solution will meet these requirements with the LEAST ongoing operational overhead?
Options
- AUse Amazon Connect to replace the old call center hardware. Use Amazon Pinpoint to send text
- BUse Amazon Connect to replace the old call center hardware. Use Amazon Simple Notification
- CMigrate the call center software to Amazon EC2 instances that are in an Auto Scaling group. Use
- DUse Amazon Pinpoint to replace the old call center hardware and to send text message surveys
How the community answered
(38 responses)- A84% (32)
- B5% (2)
- C8% (3)
- D3% (1)
Explanation
The solution that will meet the company's requirements with the LEAST ongoing operational overhead and send two-way experience survey is to use Amazon Connect to replace the old call center hardware and use Amazon Pinpoint to send text message surveys to customers. Amazon Connect is a fully managed, cloud-based contact center service that is easy to set up and configure, while Amazon Pinpoint can be used to send text message surveys and gather responses. By using these services, the company can offload the operational overhead of running and maintaining the call center hardware and survey system to AWS. https://docs.aws.amazon.com/pinpoint/latest/userguide/channels-sms-two-way.html
Community Discussion
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