A program manager notices that one project manager tends to withdraw during important team discussions to avoid conflict. What technique could the program manager use to gam more input from this…

Question

Options

• AInstitute an incentive program to create competition among the team members.
• BMake the project manager share an office with a more assertive team member
• CSolicit ideas from each team member individually, giving each person a chance to express their
• DCreate an online message board so team members can see and respond to everyone's ideas

• A
  5% (1)
• B
  11% (2)
• C
  79% (15)
• D
  5% (1)

Explanation

Option C is correct because soliciting ideas individually gives the conflict-averse project manager a private, low-pressure channel to contribute - removing the social anxiety of speaking up in a group setting where more assertive voices dominate.

Why the distractors fail:

• A (incentive/competition): Competition worsens the dynamic for someone who already avoids conflict - it adds social pressure, not removes it.
• B (shared office with assertive member): This forces proximity to exactly the personality type that causes the withdrawal - likely to increase discomfort, not confidence.
• D (online message board): While less confrontational than live meetings, a public board is still visible to all team members, so a conflict-avoider may still self-censor to avoid visible disagreement.

Memory tip: Think "1-on-1 unlocks the quiet ones." Whenever a team member shuts down in group settings, the fix is to change the context, not the person - private input gathering removes the social risk entirely. On the exam, look for answers that change the environment rather than trying to change behavior through pressure or competition.

No community discussion yet for this question.