A mobile user contacts the help desk to report performance issues with Zoom. The customer has added ADEM to their subscription. Which two pieces of information would be available to the help desk…

Question

Options

• APlaybook of steps to follow to triage
• BHistogram of reported outages for the application
• CChart trending application performance over time
• DPolygraph visually indicating where potential performance issues were detected

• A
  17% (7)
• B
  7% (3)
• C
  76% (31)

Explanation

ADEM (Autonomous Digital Experience Management) in Strata Cloud Manager provides real-time and historical telemetry about a user's digital experience. Option C is correct because ADEM continuously collects performance metrics and presents them as time-series charts, allowing analysts to see whether Zoom's performance has been degrading over hours or days. Option D is correct because ADEM includes a polygraph view - a hop-by-hop path visualization that scores performance at each segment (device, ISP, cloud on-ramp, app server), making it easy to pinpoint where in the path the bottleneck exists.

A is wrong - ADEM is a diagnostic/visibility tool, not a workflow orchestration tool; it doesn't generate playbooks or guided triage steps. B is wrong - ADEM tracks measured performance data from the endpoint, not a histogram of user-reported outages, which would be a ticketing/ITSM function.

Memory tip: Think "C = Continuous chart, D = Detect with polygraph." ADEM gives you the trend over time (C) and the location of the problem (D) - the two things a help desk analyst needs to answer "how long has this been broken?" and "whose fault is it?"

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