Google
PROFESSIONAL-COLLABORATION-ENGINEER · Question #83
One of your users calls in to the support team and reports that they did not receive an email that they were expecting from a customer. While investigating with the user, the support team was unable…
The correct answer is B. The user has a rule in place that archived the message. See the full explanation below for the reasoning.
Question
One of your users calls in to the support team and reports that they did not receive an email that they were expecting from a customer. While investigating with the user, the support team was unable to locate the message in the inbox, the trash, or spam labels. They have escalated to you for troubleshooting. You navigate to the Email Log Search to determine the cause, and find that it successfully reached G Suite systems. What is the likely cause of this issue?
Options
- AThe email was quarantined as a phishing email.
- BThe user has a rule in place that archived the message.
- CA label was added to the email.
- DYour third-party spam filter quarantined the email.
How the community answered
(16 responses)- A6% (1)
- B75% (12)
- C13% (2)
- D6% (1)
Community Discussion
No community discussion yet for this question.