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PROFESSIONAL-COLLABORATION-ENGINEER · Question #58
External Company is reporting that they are not receiving messages from your users. Your users are reporting that everything is sending fine and they are not receiving bounceback messages or any…
The correct answer is C. Review the affected sent messages in the email audit log. See the full explanation below for the reasoning.
Question
External Company is reporting that they are not receiving messages from your users. Your users are reporting that everything is sending fine and they are not receiving bounceback messages or any notifications. You need to determine what could be causing the non-delivery and why they aren't receiving the notifications. What should you do?
Options
- AAsk other customers on Cloud Connect Community if they are experiencing outages.
- BUsing MX Toolbox, ensure that your SPF, DKIM, and DMARC records are up to date.
- CReview the affected sent messages in the email audit log.
- DConnect to the user's mailbox and review the headers using the G Suite Toolbox.
How the community answered
(34 responses)- A15% (5)
- B3% (1)
- C76% (26)
- D6% (2)
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