PMP Question #976: Real Exam Question with Answer & Explanation

Question

A project manager is leading a program execution and has challenges, because a project team waits for every decision to be made by the project manager. The progress of the team is slow because the project manager is the bottleneck. Upon assessing the situation, the project manager realized that the team members can handle the work on their own. What should the project manager do?

Options

• ARaise a resource request to get complimentary training for the project manager and team
• BEscalate the situation to the resource manager to ensure the team makes their own decisions.
• CGather feedback from all team members and define a process to handle the team requests.
• DRevise the roles and responsibilities and empower the team to make their own decisions.

Explanation

To overcome being a bottleneck and empower a capable team, the project manager should revise roles and responsibilities, explicitly granting the team authority to make decisions.

Common mistakes.

• A. The issue is not a lack of skills or training but a lack of empowerment and clear decision-making authority, so training is not the primary solution here.
• B. Escalating to a resource manager implies the team is incapable or unwilling, but the PM's assessment is that the team can handle the work, making escalation inappropriate.
• C. While gathering feedback is useful, simply defining a "process to handle team requests" doesn't necessarily empower the team to make decisions themselves; it might just formalize the bottleneck.

Concept tested. Team empowerment; Self-organizing teams

Reference. https://www.pmi.org/pmbok-guide-standards/foundational/pmbok/resource-management/team-management

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