PMP Question #954: Real Exam Question with Answer & Explanation

Question

After releasing the first deliverable of the project, one of the impacted departments refused to use the system because they believe that it adds more work. What could the project manager have done to prevent this?

Options

• ADeployed a user survey
• BReviewed organizational standard policies
• CCreated an escalation plan
• DConducted a stakeholder analysis

Explanation

To prevent stakeholder resistance to a new deliverable, a project manager should proactively conduct a thorough stakeholder analysis to identify concerns and plan engagement strategies from the project's outset.

Common mistakes.

• A. A user survey provides feedback but is typically reactive; a stakeholder analysis is proactive in identifying and planning for potential resistance.
• B. Reviewing organizational policies is for compliance, not directly for understanding and managing user adoption challenges.
• C. Creating an escalation plan is for managing issues once they occur, not for preventing fundamental stakeholder resistance to a project deliverable.

Concept tested. Stakeholder Identification and Engagement

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