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PMP · Question #952

During project execution, a project manager wants to involve the business lead before the users are involved in the project. However, the business lead is also engaged in another big project and…

The correct answer is B. Summarize the changes and potential user impact in an email and send it to the business lead. When a key stakeholder is unavailable for a project meeting, the project manager should immediately provide a concise summary of the critical information via email to keep them informed and allow for remote input or delegation.

Submitted by hans_de· Apr 18, 2026People

Question

During project execution, a project manager wants to involve the business lead before the users are involved in the project. However, the business lead is also engaged in another big project and cannot join this project meeting. What should the project manager do first?

Options

  • AAsk a delegate from the business lead to communicate and handle the transition work.
  • BSummarize the changes and potential user impact in an email and send it to the business lead.
  • CAdjust the project completion date until the business lead is able to engage in the discussion.
  • DAdd resources to answer questions that the users and business lead will have during the project.

How the community answered

(46 responses)
  • A
    2% (1)
  • B
    78% (36)
  • C
    7% (3)
  • D
    13% (6)

Why each option

When a key stakeholder is unavailable for a project meeting, the project manager should immediately provide a concise summary of the critical information via email to keep them informed and allow for remote input or delegation.

AAsk a delegate from the business lead to communicate and handle the transition work.

Asking for a delegate should come after the business lead understands the meeting's purpose and can decide if delegation is appropriate.

BSummarize the changes and potential user impact in an email and send it to the business lead.Correct

Sending an email that summarizes the changes and potential user impact is the most efficient first step to inform the business lead. This allows the lead to quickly review the situation, even if busy, and determine their next action, such as providing input, delegating, or rescheduling.

CAdjust the project completion date until the business lead is able to engage in the discussion.

Adjusting the project completion date is a drastic measure and premature as a first step due to one stakeholder's meeting unavailability.

DAdd resources to answer questions that the users and business lead will have during the project.

Adding resources to answer questions is a reactive step; the primary need is to convey information to the business lead so they can understand the situation first.

Concept tested: Stakeholder Communication Management

Topics

#Stakeholder engagement#Communication management#Stakeholder unavailability#Project execution

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