PMP · Question #927
PMP Question #927: Real Exam Question with Answer & Explanation
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Question
A customer is unhappy after weeks of working in a newly implemented virtual environment and wants their key stakeholders to be more involved in the development processes. The customer is requesting access to the information radiators of the project management information system (PMIS). The development company has never allowed clients access to the system. What should the project manager do?
Options
- ASubmit the request and advise for approval, then investigate the training needs for team members
- BBreak down the request situation to identify the root causes for the customer's dissatisfaction.
- CDeny the request and negotiate for alternatives that will achieve the customer's desired results.
- DSubmit the request and advise for denial, as the company has never allowed customers access to
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