PMP Question #919: Real Exam Question with Answer & Explanation

Question

An organization is using a hybrid delivery approach for a complex project. In the iteration review, a senior manager asks for a complete redesign of the functionality presented. The manager is new to the organization and has no experience with agile delivery. What should the project lead do first?

Options

• AAsk the development team to explain how the functionality was implemented.
• BAsk the manager for more details about their expectations for the functionality.
• CInform the manager that the agreed upon scope cannot be changed.
• DInform the manager that their request will be escalated to the project sponsor.

Explanation

When a new senior manager requests a significant redesign during an iteration review, the project lead's first step should be to understand the underlying expectations and reasons behind the request.

Common mistakes.

• A. Asking the development team to explain implementation details might be useful later, but first, the project lead needs to understand what the manager wants and why.
• C. Immediately stating that scope cannot be changed is dismissive, uncollaborative, and might alienate a new, influential stakeholder, especially in a hybrid agile environment where adaptation is possible.
• D. Escalating the request to the project sponsor without first understanding the details or attempting to resolve it directly is premature and avoids the project lead's responsibility to manage stakeholder expectations.

Concept tested. Agile stakeholder management and expectation setting

Reference. https://www.pmi.org/pmbok-guide-standards/foundational/agile/agile-practice-guide

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