A company has rolled out the latest retail management system, and the project has been handed over to operations. The operations team finds that many of the day-to-day requirements are not covered in

Involving operations stakeholders during the planning phase ensures that their functional requirements, daily processes, and support needs are captured and incorporated into the project scope and design. This prevents the development of a system that is technically sound but operationally deficient, leading to a smoother transition and fewer post-implementation issues.

Reviewing the project management plan after the fact would not address the root cause of the initial failure to include operational requirements during planning.

Increasing support hours is a reactive measure to an existing problem, not a proactive action to avoid the problem during the initial planning phase.

While an operations manual is helpful, it describes how to use an existing system; it does not ensure that the system itself meets operational requirements if those requirements were never properly captured.