PMP Question #801: Real Exam Question with Answer & Explanation

Question

A company has rolled out the latest retail management system, and the project has been handed over to operations. The operations team finds that many of the day-to-day requirements are not covered in the system, and support for the project has limited hours. The project team has dissolved and the contract resources are no longer working on the project. As a result, the operations team has been facing numerous customer issues. What should the project lead have done initially to avoid this situation?

Options

• AInvolved operations stakeholders during planning
• BReviewed the project management plan
• CIncreased support hours for the hours of operation
• DCreated a detailed operations manual

Explanation

To prevent operational issues after project handover, the project lead should have engaged operations stakeholders early in the planning phase to ensure their day-to-day requirements were integrated into the system design. This proactive involvement helps align the system with actual operational needs, preventing disconnects and issues post-deployment.

Common mistakes.

• B. Reviewing the project management plan after the fact would not address the root cause of the initial failure to include operational requirements during planning.
• C. Increasing support hours is a reactive measure to an existing problem, not a proactive action to avoid the problem during the initial planning phase.
• D. While an operations manual is helpful, it describes how to use an existing system; it does not ensure that the system itself meets operational requirements if those requirements were never properly captured.

Concept tested. Stakeholder engagement and requirements gathering

Reference. https://www.pmi.org/learning/library/stakeholder-engagement-project-management-10029

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