PMP · Question #729
A project manager is leading a progress review meeting when some stakeholders who are new to the project express concerns about not having access to previously shared deliverables. What should the pro
The correct answer is A. Document the new stakeholders' concerns in the meeting minutes.. When new stakeholders express concerns during a meeting about not having access to deliverables, the project manager should document these concerns in the meeting minutes. This formally acknowledges the issue and provides a record for subsequent action.
Question
Options
- ADocument the new stakeholders' concerns in the meeting minutes.
- BSchedule an ad hoc meeting with the new stakeholders to discuss concerns.
- CUse social media environments to share the project information
- DUse the project management information system (PMIS) to share information.
How the community answered
(37 responses)- A73% (27)
- B16% (6)
- C3% (1)
- D8% (3)
Why each option
When new stakeholders express concerns during a meeting about not having access to deliverables, the project manager should document these concerns in the meeting minutes. This formally acknowledges the issue and provides a record for subsequent action.
Documenting stakeholder concerns in the meeting minutes is a standard communication management practice. It formally acknowledges the issue, ensures a record exists, and provides a basis for the project manager to address the concern appropriately after the meeting, often by following the project's established information distribution plan or referring to the PMIS.
While an ad hoc meeting might eventually be necessary, the immediate action during a progress review meeting is to document the concern rather than interrupting the current meeting to schedule another.
Using social media for official project deliverable sharing is generally unprofessional, lacks necessary security, and is not a formal project communication channel.
While using a project management information system (PMIS) is the correct way to share information, the *immediate* action in response to a concern *expressed during a meeting* is to document it; the PMIS is the *solution mechanism* not the immediate *response* to the concern being raised.
Concept tested: Stakeholder communication and meeting management
Source: https://www.pmi.org/pmbok-guide-standards/foundational/pmbok/communications-management
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