PMP Question #646: Real Exam Question with Answer & Explanation

Question

By the end of the first sprint, a project lead notices that one of the team members is not performing very well. Which form of communication should the project lead use to handle the situation?

Options

• AInformal written communication, such as a friendly reminder
• BFormal verbal communication, such as a conversation at the end of the sprint retrospective 0
• CFormal written communication, such as an email with a copy sent to the manager
• DInformal verbal communication, such as a conversation

Explanation

When a team member shows poor performance, the project lead should first use informal verbal communication to address the issue directly and constructively.

Common mistakes.

• A. Informal written communication can be easily misinterpreted, lacks the nuance of verbal communication, and might feel too passive-aggressive or non-serious for a performance issue.
• B. A sprint retrospective is a team meeting focused on process improvement, and addressing individual performance issues in front of the team, even verbally, can be embarrassing and counterproductive for the team member.
• C. Formal written communication, especially with a copy to management, is a severe escalation that should be reserved for repeated issues or serious misconduct, not for an initial observation of underperformance at the end of the first sprint.

Concept tested. Effective communication for performance feedback

Reference. https://www.pmi.org/learning/library/developing-effective-communication-skills-6712

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