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PMP · Question #641

A project manager analyzes the cumulative flow chart and identifies a bottleneck in the testing activities from a self-organizing team. After discussing it with the team, a gap related to testing skil

The correct answer is A. Support the team to identify an approach to resolve the problem.. The project manager should support the self-organizing team in identifying its own solution to a testing skills bottleneck, aligning with agile principles.

Submitted by ravi_2018· Apr 18, 2026People

Question

A project manager analyzes the cumulative flow chart and identifies a bottleneck in the testing activities from a self-organizing team. After discussing it with the team, a gap related to testing skills is identified. What should the project manager do to address the issue?

Options

  • ASupport the team to identify an approach to resolve the problem.
  • BAsk the development team to slow down so the testers can catch up.
  • CProvide training to the entire team so they all will be able to perform tests.
  • DOnboard a new project team member who has testing skills.

How the community answered

(25 responses)
  • A
    76% (19)
  • B
    8% (2)
  • C
    12% (3)
  • D
    4% (1)

Why each option

The project manager should support the self-organizing team in identifying its own solution to a testing skills bottleneck, aligning with agile principles.

ASupport the team to identify an approach to resolve the problem.Correct

In a self-organizing team environment, the project manager's role is to empower and support the team, not to dictate solutions. Since the team has identified the skill gap, the project manager should facilitate their brainstorming and decision-making process to find an effective approach to resolve the bottleneck, such as cross-training, pairing, or process improvements. This fosters team ownership and problem-solving capabilities.

BAsk the development team to slow down so the testers can catch up.

Asking the development team to slow down only masks the underlying skill gap and bottleneck, rather than resolving it, and reduces overall project velocity.

CProvide training to the entire team so they all will be able to perform tests.

While providing training is a valid solution, deciding to train the *entire* team to perform tests without the team's input or agreement on this specific approach contradicts the principle of a self-organizing team.

DOnboard a new project team member who has testing skills.

Onboarding a new team member might be a solution, but it should be a team-driven decision, and it might not be the most immediate or sustainable way to address a skill gap within an existing self-organizing team.

Concept tested: Empowering self-organizing teams to solve problems

Source: https://www.pmi.org/pmbok-guide-standards/foundational/agile-practice-guide

Topics

#Self-organizing teams#Servant leadership#Bottleneck resolution#Skill development

Community Discussion

4
Yusuf A.Yusuf A.Apr 7, 2026

Going with A here. One of the senior PMs at my company told me that with self-organizing teams, the project manager's job is to facilitate, not to fix things for them. Since the team identified the skills gap themselves, they are in the best position to figure out the right approach, whether that is training, pairing, or something else. B, C, and D all involve the PM making decisions for the team, which goes against the whole idea of self-organization.

16
Wesley A.Wesley A.Apr 3, 2026

Failed this one first time around. Since it is a self-organizing team, does the PM ever just fix it for them?

1
Carlos M.Carlos M.Apr 4, 2026

Nah, PM stays out of it, the team owns their process, but PM can coach or facilitate if they are genuinely stuck.

0
Carlos M.Carlos M.Apr 15, 2026

Going with A. Self-organizing means you let the team figure out their own fix, not hand down orders from above.

1
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