PMP Question #639: Real Exam Question with Answer & Explanation

Question

A multicultural team is working on a project. After a few months of observation, the project manager realizes that two team members are not responding to the construction manager properly. The project manager spoke to the team members individually and found that both had cultural differences with the construction manager. What should the project manager do to improve the situation?

Options

• AAsk the construction manager to meet with the two team members to resolve the situation.
• BDiscuss the team members' concern with the construction manager and seek solutions.
• CAsk the team members to tolerate the cultural differences as they have a different cultural
• DProvide the construction manager with instructions on how to resolve the situation.

Explanation

The project manager should act as a mediator to address cultural differences affecting team interaction by discussing concerns with the construction manager and collaboratively finding solutions.

Common mistakes.

• A. Asking the construction manager to meet directly without prior context or preparation from the project manager might escalate the situation or not lead to a constructive resolution.
• C. Asking team members to simply 'tolerate' cultural differences without active intervention fails to address the underlying issues and can lead to resentment or continued communication breakdowns, negatively impacting team morale and performance.
• D. Providing instructions to the construction manager without involving them in the discussion of the specific concerns may lead to a one-sided solution that doesn't fully consider their perspective or effectively resolve the root cause of the cultural conflict.

Concept tested. Managing team conflicts and cultural differences

Reference. https://www.pmi.org/learning/library/resolving-interpersonal-conflict-project-teams-8973

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