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PMP · Question #614

Project stakeholders are engaged in a discussion on how to achieve the best user experience in the design of a new application. The agile team is divided on the approach. The conflict is more of a col

The correct answer is A. Apply appropriate conflict resolution techniques to solve the issue.. When an agile team is divided on an approach, even if it's a collective disagreement, the project manager should actively intervene using appropriate conflict resolution techniques to guide them to consensus.

Submitted by kev92· Apr 18, 2026People

Question

Project stakeholders are engaged in a discussion on how to achieve the best user experience in the design of a new application. The agile team is divided on the approach. The conflict is more of a collective disagreement than an outright conflict. What should the project manager do next?

Options

  • AApply appropriate conflict resolution techniques to solve the issue.
  • BEngage in individual conversation with each team member.
  • CCall a team meeting to have a formal discussion of the issue.
  • DAllow the team to work through it on their own unless help is needed.

How the community answered

(34 responses)
  • A
    79% (27)
  • B
    3% (1)
  • C
    6% (2)
  • D
    12% (4)

Why each option

When an agile team is divided on an approach, even if it's a collective disagreement, the project manager should actively intervene using appropriate conflict resolution techniques to guide them to consensus.

AApply appropriate conflict resolution techniques to solve the issue.Correct

A 'collective disagreement' still represents a conflict that can impede an agile team's progress and decision-making, particularly where self-organization and rapid adaptation are key. The project manager's role is to facilitate a resolution by applying suitable conflict resolution techniques (e.g., collaborating, compromising, or problem-solving) to help the team achieve a unified path forward.

BEngage in individual conversation with each team member.

Engaging in individual conversations might gather information but is less effective for resolving a collective disagreement and reaching a shared team consensus efficiently.

CCall a team meeting to have a formal discussion of the issue.

Simply calling a team meeting for 'formal discussion' without a proactive strategy for conflict resolution may not effectively resolve a divided team and could prolong the issue.

DAllow the team to work through it on their own unless help is needed.

Allowing the team to work through significant collective disagreements on their own can lead to stagnation, increased tension, or suboptimal solutions if they lack established, effective conflict resolution practices.

Concept tested: Agile team conflict resolution

Source: https://www.pmi.org/pmbok-guide-standards/foundational/pmbok/understanding-pmbok-guide-seventh-edition/project-performance-domains/team

Topics

#Conflict Resolution#Team Performance#Agile Teams#Project Manager Role

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