PMP Question #60: Real Exam Question with Answer & Explanation

Question

A project manager is part of a balanced matrix project organization. The project manager will receive all work performance updates directly from the new sourcing department head who has no time to spare to give the project manager the information. What should the project manager do?

Options

• ADiscuss the situation with the company project sponsor for advice
• BRequest information directly from the sourcing department team members
• CWork out a resolution in consultation with the sourcing department head
• DPresent the situation to the manager of the sourcing department head

Explanation

When a key functional manager is unable to provide required project updates, the project manager should directly consult with them to collaboratively find a workable solution.

Common mistakes.

• A. Escalating to the project sponsor before attempting a direct resolution with the department head is premature and bypasses a direct communication channel.
• B. Requesting information directly from team members without the department head's approval can undermine the functional manager's authority and cause confusion or conflict within the department.
• D. Escalating to the department head's manager before attempting to resolve the issue directly with the department head is an escalation that could be perceived as bypassing the established hierarchy and creating unnecessary conflict.

Concept tested. Matrix organization communication and conflict resolution

Reference. https://www.pmi.org/pmbok-guide-standards/foundational/pmbok

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