PMP · Question #49
A technician is scheduled to install internet service at the homes of three remote call center agents who have different working schedules. Their functional managers arranged time off to allow time fo
The correct answer is C. Inform the relevant stakeholders. A critical installation appointment for a remote agent's internet service is delayed, potentially impacting project operations.
Question
A technician is scheduled to install internet service at the homes of three remote call center agents who have different working schedules. Their functional managers arranged time off to allow time for installation and testing. The carrier sends an email to the project manager stating that one appointment is delayed for 2 days. What does the project manager need to do now?
Options
- AInform the product owner
- BInform the project sponsor
- CInform the relevant stakeholders
- DInform the project team only
How the community answered
(23 responses)- A13% (3)
- B9% (2)
- C74% (17)
- D4% (1)
Why each option
A critical installation appointment for a remote agent's internet service is delayed, potentially impacting project operations.
The product owner is a stakeholder, but 'relevant stakeholders' is a broader term that encompasses all necessary parties, including the affected agent and their manager, not just the product owner.
While the project sponsor needs to be kept informed of major issues, a 2-day delay for a single internet installation might not immediately warrant notification to the sponsor, unless it has a significant overall project impact, whereas other stakeholders are more directly affected.
A delay in a key installation impacts the remote agent, their functional manager (who arranged time off), and potentially the operational readiness of the call center. Therefore, the project manager must communicate this information to all relevant stakeholders to allow them to adjust schedules and mitigate potential impacts promptly.
Informing only the project team is insufficient; the affected agent, their functional manager, and anyone else whose work depends on this installation are critical stakeholders who also need to be aware of the delay.
Concept tested: Stakeholder communication and issue notification
Topics
Community Discussion
6
Wei W.Jul 5, 2026C is correct. The delay directly affects the agents and their functional managers who already arranged time off, so those stakeholders need to know now rather than after the situation cascades. Options A and B escalate to people who are not directly impacted by a two-day installation slip, and D is too narrow because the team is not the only party affected. Keep the information flowing to the people who can actually act on it or adjust their plans, which is just good empirical transparency.
Carlos M.Jul 5, 2026C is the answer here. The functional managers who arranged time off are stakeholders and need to know about the 2-day delay so they can adjust the time-off schedules accordingly.
Olusegun A.Jul 5, 2026C is correct. The functional managers arranged time off so they are stakeholders who need to know.
Bao N.Jul 2, 2026Grinding PMP sets and picked D here. The delay affects one appointment out of three, and the functional managers already coordinated time off, so the team needs to know first to adjust testing and reschedule around that agent. Telling stakeholders before the team has a revised plan just creates noise for a two-day slip on a single install. I see people jump to C because it sounds more inclusive, but you handle the tactical reshuffle internally before escalating anything outward.
Wei W.Jul 4, 2026C is correct here because keeping stakeholders informed of schedule impacts is a core servant-leadership responsibility, and transparency does not wait for a perfect revised plan. The team can absolutely coordinate the tactical reshuffle in parallel, but a known delay affecting a deliverable should be communicated promptly rather than held back until internally polished.
Viktor S.Jul 5, 2026C is right but the question is sloppy about who counts as relevant. D tempts you because the team needs to know, but the functional managers who arranged time off are stakeholders too and they need to be looped in, so C is the only answer that actually covers everyone affected.