PMP · Question #434
A technical manager newly appointed by the client, visits the project site to verify the project deliverables. The technical manager feels that the project manager has not been providing enough inform
The correct answer is D. Review and update the stakeholder engagement plan. When a new stakeholder, such as a client's technical manager, expresses dissatisfaction with information flow, the project manager should first review and update the stakeholder engagement plan. This ensures their communication needs and preferred engagement methods are properly
Question
Options
- AUpdate the issue log and escalate to the project sponsor
- BIdentify the lack of information as a risk and update the risk register
- CSchedule more frequent meetings with the technical manager
- DReview and update the stakeholder engagement plan
How the community answered
(25 responses)- A12% (3)
- B4% (1)
- C8% (2)
- D76% (19)
Why each option
When a new stakeholder, such as a client's technical manager, expresses dissatisfaction with information flow, the project manager should first review and update the stakeholder engagement plan. This ensures their communication needs and preferred engagement methods are properly understood and addressed.
Escalating to the sponsor or updating the issue log is premature; the first step should be to understand the stakeholder's needs and attempt to resolve the communication gap directly.
While a lack of information could lead to risks, the immediate problem is a communication breakdown with a stakeholder; treating it as a risk without first addressing the direct communication issue is not the most effective first response.
Scheduling more frequent meetings is a potential solution, but it should be based on an updated understanding of the stakeholder's needs, which is derived from reviewing the stakeholder engagement plan, not unilaterally increasing meeting frequency.
The stakeholder engagement plan details how stakeholders will be engaged and what information they need. A newly appointed technical manager may have different communication requirements, so reviewing and updating this plan is the first logical step to understand and address their specific needs and ensure effective communication.
Concept tested: Stakeholder Engagement Management
Source: https://www.pmi.org/learning/library/develop-stakeholder-engagement-plan-7049
Topics
Community Discussion
6
Olusegun A.Dec 7, 2025D is correct. A newly appointed client technical manager with engagement gaps means you review and update the stakeholder engagement plan first, since that document drives how you manage communication expectations for this specific role.
Imani T.Dec 10, 2025Agreed on D but make sure youre actually updating the stakeholder register too if the previous manager is still listed as the active contact, saw that trick on the exam last month.
Viktor S.Dec 12, 2025D is correct because a newly appointed client rep feeling under-informed means your stakeholder engagement plan is stale, but C tempts people because scheduling more meetings sounds proactive. The plan comes first, then you figure out whether meetings are even the right engagement method for this person.
Imani T.Nov 29, 2025D is the right call here. The technical manager is a stakeholder who feels out of the loop, which means your stakeholder engagement plan probably needs a look before you start scheduling extra meetings or escalating things. You want to figure out what engagement level they are at versus what they expect, then adjust the plan accordingly. Anyone know if the PMP exam tends to frame this as a communication issue or strictly a stakeholder engagement one, since those two can blur on these types of questions?
Olusegun A.Dec 2, 2025Good call on D, and to answer your question the exam frames this as stakeholder engagement, not communication, because communication is about information flow while engagement is about the stakeholder's awareness, support, and satisfaction level, which is exactly what out of the loop signals here.
Samuel O.Dec 3, 2025D is right but curious if anyone else initially leaned toward C for quick fix?