PMP · Question #423
A new team member is added to a self-organizing team. The new team member is reluctant to speak and take part in team discussions or decisions. Which two actions should the team take to engage this ne
The correct answer is C. Coach the new team member to improve engagement with the team E. Facilitate an open discussion on all ideas and perspectives. To engage a reluctant new team member in a self-organizing team, the team should actively coach the individual on participation and facilitate open discussions where all ideas and perspectives are welcomed. These actions promote integration and build confidence, which are crucial
Question
A new team member is added to a self-organizing team. The new team member is reluctant to speak and take part in team discussions or decisions. Which two actions should the team take to engage this new team member? (Choose two.)
Options
- ARevisit the team's discussion on team behaviors and norms
- BReport to the project manager about the new team member's behavior
- CCoach the new team member to improve engagement with the team
- DForce the new team member to participate in activities that are considered easy
- EFacilitate an open discussion on all ideas and perspectives
How the community answered
(25 responses)- A4% (1)
- B16% (4)
- C76% (19)
- D4% (1)
Why each option
To engage a reluctant new team member in a self-organizing team, the team should actively coach the individual on participation and facilitate open discussions where all ideas and perspectives are welcomed. These actions promote integration and build confidence, which are crucial for team effectiveness.
Revisiting team norms is a good practice, but it's a general action for the whole team and might not specifically address the individual reluctance of a new member without direct coaching or facilitation.
Reporting to the project manager is an escalation that undermines the self-organizing nature of the team and does not directly help the new team member integrate or engage.
Coaching the new team member can provide specific guidance, support, and encouragement on how to participate effectively within the team's dynamic. This helps address any specific barriers to engagement and fosters a growth mindset, which is crucial for a self-organizing team member to integrate and contribute.
Forcing participation, even in easy activities, can increase anxiety and resistance, potentially isolating the new team member further rather than fostering genuine engagement.
Facilitating an open discussion where all ideas and perspectives are valued creates a psychologically safe environment for the new team member to contribute without fear of judgment. This inclusive approach encourages quieter members to share their thoughts, helping them to feel heard and become more engaged in team discussions and decisions.
Concept tested: Team development and psychological safety
Source: https://www.pmi.org/learning/library/building-high-performing-agile-teams-1160
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