PMP · Question #402
The city has decided to build a new tram station. The project will include various approaches. The construction and infrastructure work will be accomplished using a predictive life cycle while…
The correct answer is B. Publish information on the city's website about the benefits that the new tram station will bring D. Conduct regular meetings with the neighbors to get their buy-in for the project. To address neighbor resistance and threats of legal action, the project manager should proactively communicate project benefits publicly and engage directly with neighbors to secure their buy-in.
Question
Options
- ADiscuss with the construction team alternatives on moving the new train station to another
- BPublish information on the city's website about the benefits that the new tram station will bring
- CHave a meeting with the mayor and explain the importance of the new train station to the city
- DConduct regular meetings with the neighbors to get their buy-in for the project
- ERegister this situation as a risk and develop a mitigation plan
How the community answered
(29 responses)- A7% (2)
- B76% (22)
- C14% (4)
- E3% (1)
Why each option
To address neighbor resistance and threats of legal action, the project manager should proactively communicate project benefits publicly and engage directly with neighbors to secure their buy-in.
Discussing alternatives for moving the station is a major scope change that would likely be considered only as a last resort, not an initial action to manage stakeholder resistance, and may not even be feasible.
Publishing information about the project's benefits addresses resistance by providing factual information and highlighting positive impacts to a wider audience. This transparent communication can help counter negative perceptions and build public support for the project.
While communicating with the mayor is important for project governance, simply explaining importance to the mayor doesn't directly address the neighbors' resistance or legal threats.
Conducting regular meetings with the neighbors directly engages this critical stakeholder group. This approach allows for open dialogue, addressing concerns, gathering feedback, and ultimately fostering buy-in and potentially reducing the likelihood of legal action.
Registering the situation as a risk is a crucial *planning* step, but it doesn't *address* or *mitigate* the active resistance itself; it's a documentation action, not a resolution.
Concept tested: Stakeholder engagement and public relations
Source: https://www.pmi.org/learning/library/effective-stakeholder-engagement-strategies-6705
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