PMP · Question #394
During the development of a product, the project manager observes conflicts between project stakeholders, resulting in deliverable and output approval delays. On which area should the project…
The correct answer is C. Revisiting the stakeholder engagement plan, focusing on specific overlooked stakeholders. If stakeholder conflicts lead to delays in deliverable approval, the project manager should revisit the stakeholder engagement plan to address overlooked or mismanaged stakeholders.
Question
Options
- ARevisiting the project management plan to ensure deliverables are on time
- BIncreasing the frequency of project update meetings to keep stakeholders informed
- CRevisiting the stakeholder engagement plan, focusing on specific overlooked stakeholders
- DReviewing the business case and identifying gaps within scope
How the community answered
(34 responses)- A12% (4)
- B6% (2)
- C79% (27)
- D3% (1)
Why each option
If stakeholder conflicts lead to delays in deliverable approval, the project manager should revisit the stakeholder engagement plan to address overlooked or mismanaged stakeholders.
Revisiting the project management plan generally addresses overall project execution; while deliverables are part of it, the root cause here is stakeholder conflict, not just a schedule issue.
Increasing the frequency of update meetings may inform stakeholders but won't necessarily resolve underlying conflicts or change their stance on approvals without a targeted engagement strategy.
Delays in approvals due to stakeholder conflicts indicate a breakdown in stakeholder engagement. Revisiting the stakeholder engagement plan, particularly focusing on those stakeholders who are in conflict or may have been overlooked, allows the project manager to reassess their needs, influence, and communication strategies to resolve conflicts and improve approval processes.
Reviewing the business case and scope might be necessary if the project's foundational goals are questioned, but stakeholder conflict on approvals points more directly to issues with how stakeholders are managed rather than the fundamental project definition.
Concept tested: Stakeholder engagement and conflict resolution
Source: https://www.pmi.org/learning/library/stakeholder-engagement-project-success-10023
Topics
Community Discussion
6C is correct. Conflicts causing approval delays point straight to a gap in stakeholder engagement, so revisiting that plan to identify who was overlooked is exactly what you need to do here.
Yeah C is the move here, I picked it on my exam last month, but just a heads up the wording tripped me up because it said revisit the stakeholder engagement plan not the stakeholder register, and those are easy to mix up when you are rushing.
Got this exact one on my exam last month, picked C because the delays pointed straight to engagement issues not schedule problems. A is the trap because you think fixing the timeline helps but really you gotta fix the people problem first.
C is the right call here because stakeholder conflicts causing approval delays point straight to engagement gaps, not schedule or scope issues. Anyone know if the exam tends to distinguish between revising the stakeholder engagement plan versus the communications management plan in scenarios like this, since both could plausibly apply?
C is right, confirmed on multiple practice sets. The stem screams stakeholder engagement gap, so revisiting that plan to find overlooked stakeholders is the direct fix, not cranking up status meetings.
Yeah C is the move here, the key word is overlooked because if stakeholders were already identified you'd just engage them harder, but since they were missed you go back to the plan.