PMP Question #390: Real Exam Question with Answer & Explanation

Question

The project manager is having difficulty obtaining approval of the project requirements because there is disagreement among the project stakeholders. This issue is putting the project schedule at risk. What should the project manager do first to facilitate the approval of project requirements'?

Options

• AReview the project charter
• BPerform a stakeholder analysis
• CIdentify the source of the disagreement
• DHold a team-building event

Explanation

When stakeholder disagreement risks the project schedule by delaying requirement approval, the project manager should first identify the root cause of the disagreement.

Common mistakes.

• A. Reviewing the project charter might provide high-level objectives but will not directly reveal the specific reasons for disagreement among stakeholders regarding detailed requirements.
• B. While performing a stakeholder analysis is crucial for understanding stakeholders, it's typically done earlier in planning; at this stage, the problem is known disagreement, so the focus should be on why they disagree, which is part of conflict resolution rather than initial analysis.
• D. A team-building event is a general approach to improve team cohesion and may not directly address specific technical or business disagreements related to project requirements.

Concept tested. Conflict resolution in project management

Reference. https://www.pmi.org/learning/library/conflict-management-skills-project-managers-8580

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