PMP Question #368: Real Exam Question with Answer & Explanation

Question

As a member of an organizational change management team, a project manager must pass on any changes to the project team. The project manager needs to avoid any misunderstandings or resistance to help ensure that the project team will support any organizational change. What should the project manager do?

Options

• AConduct meetings with resistant members to facilitate smooth project implementation
• BMeet with the team on a regular basis to ensure they are aware of changes
• CInfluence the team to communicate any changes
• DCheck with the team members on their willingness to change

Explanation

To minimize misunderstandings and resistance regarding organizational changes, the project manager should proactively meet with the team regularly to consistently communicate and reinforce change awareness.

Common mistakes.

• A. While addressing resistant members is necessary, waiting for resistance to manifest before conducting meetings is reactive; proactive, regular communication aims to prevent widespread resistance in the first place.
• C. The project manager's responsibility is to pass on the changes and ensure understanding, not to delegate the primary communication of changes to the team members themselves, which could lead to inconsistent messaging.
• D. Checking on willingness to change is part of understanding the team's sentiment, but it is a diagnostic step; the necessary action to build support and avoid misunderstanding is consistent, proactive communication.

Concept tested. Proactive communication for organizational change

Reference. https://www.pmi.org/learning/library/leading-project-teams-through-change-6577

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