PMP · Question #368
As a member of an organizational change management team, a project manager must pass on any changes to the project team. The project manager needs to avoid any misunderstandings or resistance to help
The correct answer is B. Meet with the team on a regular basis to ensure they are aware of changes. To minimize misunderstandings and resistance regarding organizational changes, the project manager should proactively meet with the team regularly to consistently communicate and reinforce change awareness.
Question
As a member of an organizational change management team, a project manager must pass on any changes to the project team. The project manager needs to avoid any misunderstandings or resistance to help ensure that the project team will support any organizational change. What should the project manager do?
Options
- AConduct meetings with resistant members to facilitate smooth project implementation
- BMeet with the team on a regular basis to ensure they are aware of changes
- CInfluence the team to communicate any changes
- DCheck with the team members on their willingness to change
How the community answered
(43 responses)- A19% (8)
- B70% (30)
- C5% (2)
- D7% (3)
Why each option
To minimize misunderstandings and resistance regarding organizational changes, the project manager should proactively meet with the team regularly to consistently communicate and reinforce change awareness.
While addressing resistant members is necessary, waiting for resistance to manifest before conducting meetings is reactive; proactive, regular communication aims to prevent widespread resistance in the first place.
Regular meetings with the project team are crucial for effective organizational change management. Consistent communication ensures that team members are continuously informed about changes, understand their implications, and have opportunities to ask questions, thereby reducing misunderstandings, addressing concerns proactively, and building support for the change rather than resistance.
The project manager's responsibility is to *pass on* the changes and ensure understanding, not to delegate the primary communication of changes to the team members themselves, which could lead to inconsistent messaging.
Checking on willingness to change is part of understanding the team's sentiment, but it is a diagnostic step; the necessary *action* to build support and avoid misunderstanding is consistent, proactive communication.
Concept tested: Proactive communication for organizational change
Source: https://www.pmi.org/learning/library/leading-project-teams-through-change-6577
Topics
Community Discussion
6
Hiroshi T.Mar 21, 2026B is correct, confirmed on exam last week. Per the PMBOK Guide, the Manage Communications process calls for regular communication channels to keep stakeholders informed, which directly prevents the misunderstandings and resistance described in the stem. Option A is reactive since it only addresses members after resistance surfaces, while D focuses on assessment rather than the ongoing information flow needed to secure team support. Meeting with the team on a regular basis ensures changes are communicated proactively, which is exactly what the scenario demands.
Lena V.Mar 23, 2026Agreed on B, but the key exam trigger is stakeholder resistance, which points specifically to the communication methods activity in Manage Communications, not just regular meetings.
Nina C.Apr 7, 2026So the key here is that the question emphasizes passing on changes and avoiding misunderstandings, which points to B because regular meetings keep everyone in the loop proactively. Are they looking for ongoing communication rather than waiting until resistance actually shows up, since A only reacts after the fact?
Lena V.Apr 9, 2026Nailed it, the proactive vs reactive split is exactly what they are testing, but watch the wording on the real exam because some answer choices use words like "periodic" or "scheduled" instead of "regular" and they mean the same thing.
Lena V.Mar 19, 2026Saw this on my exam last month, picked B because regular communication prevents resistance.
Toby R.Mar 30, 2026B is the one I picked on my exam last month. I almost went with D because it sounded proactive, but the stem is all about passing on changes and avoiding misunderstandings, which points straight to regular meetings to keep everyone in the loop.