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PMP · Question #354

During project execution, a conflict occurs between the project manager and one of the team members at every project team meeting. The ongoing conflict is preventing tasks and deliverables from being

The correct answer is C. Escalate the situation to the project sponsor. An ongoing, severe conflict between the project manager and a team member is consistently impeding project tasks and deliverables. This situation requires intervention beyond typical team-level resolution.

Submitted by javi_es· Apr 18, 2026People

Question

During project execution, a conflict occurs between the project manager and one of the team members at every project team meeting. The ongoing conflict is preventing tasks and deliverables from being completed. The project manager contemplates changing their leadership style. What should the project manager do?

Options

  • AReview the set of responsibilities with the team member
  • BAvoid the team member to prevent further conflicts
  • CEscalate the situation to the project sponsor
  • DReview the personnel skill documents

How the community answered

(19 responses)
  • A
    5% (1)
  • B
    16% (3)
  • C
    74% (14)
  • D
    5% (1)

Why each option

An ongoing, severe conflict between the project manager and a team member is consistently impeding project tasks and deliverables. This situation requires intervention beyond typical team-level resolution.

AReview the set of responsibilities with the team member

Reviewing responsibilities might address clarity, but the question describes an "ongoing conflict" preventing tasks, suggesting a deeper interpersonal or performance issue beyond simple role ambiguity.

BAvoid the team member to prevent further conflicts

Avoiding the team member is an ineffective and detrimental conflict avoidance strategy for a project manager, which will only exacerbate the problem and further hinder project progress.

CEscalate the situation to the project sponsorCorrect

When persistent conflict between the project manager and a team member significantly impedes project progress and deliverables, it indicates a serious interpersonal issue that has escalated beyond the project manager's ability to resolve independently. Escalating the situation to the project sponsor is appropriate to seek higher-level guidance, mediation, or a decisive action to ensure project objectives can be met.

DReview the personnel skill documents

Reviewing personnel skill documents addresses capability, but it does not directly resolve an ongoing interpersonal conflict between the project manager and a team member that is blocking work.

Concept tested: Conflict resolution and escalation

Topics

#Conflict Management#Escalation Management#Team Leadership#Stakeholder Engagement

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