PMP Question #266: Real Exam Question with Answer & Explanation

Question

A key project stakeholder does not attend any of the project meetings and is providing false information that the project team is not delivering on time. What should the project manager do to address this situation?

Options

• AEmail the latest status report to the key stakeholder.
• BDiscuss communication needs with the key stakeholder.
• CCreate a new communication artifact for the key stakeholder.
• DShare the meeting recordings with the key stakeholder.

Explanation

The project manager must directly engage with the key stakeholder to understand their communication preferences and needs, ensuring they receive accurate and timely information.

Common mistakes.

• A. Simply emailing a status report might not be the stakeholder's preferred communication method and doesn't address the underlying issue of their disengagement or their reason for spreading misinformation.
• C. Creating a new communication artifact without first understanding the stakeholder's specific needs might result in another ineffective communication method.
• D. Sharing meeting recordings is a passive approach; it doesn't guarantee the stakeholder will watch them, nor does it address the direct need for clarifying misinformation or improving engagement.

Concept tested. Stakeholder engagement and communication planning

Reference. https://www.pmi.org/pmbok-guide-standards/pmbok-guide-7th-edition-web-edition/project-stakeholder-engagement

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