PMP · Question #182
The change control board (CCB) has approved a change request to add a new component within a product. The operations manager discovers the change after its approval and complains that the implementati
The correct answer is D. Meet with the operations manager to explain the background for the change and understand the. The project manager must first engage with the operations manager to understand the specific concerns regarding a recently approved change, despite CCB approval, to address potential disruptions.
Question
The change control board (CCB) has approved a change request to add a new component within a product. The operations manager discovers the change after its approval and complains that the implementation of the change will cause significant disruption to the production line. What should the project manager do first?
Options
- AFormally acknowledge the operation manager's concerns and raise a new risk that the project
- BEscalate the issue to the project sponsor, as the decision to add the component brings many
- CLead a root cause analysis workshop with the design team to identify the failures that led to the
- DMeet with the operations manager to explain the background for the change and understand the
How the community answered
(27 responses)- A11% (3)
- B4% (1)
- C4% (1)
- D81% (22)
Why each option
The project manager must first engage with the operations manager to understand the specific concerns regarding a recently approved change, despite CCB approval, to address potential disruptions.
While acknowledging concerns is good, raising a new risk immediately without fully understanding the specifics of the disruption is premature and less effective than direct communication.
Escalating to the project sponsor should occur after the project manager has gathered more information and attempted to understand the situation directly, rather than making it the first step.
A root cause analysis workshop is typically conducted after a problem has occurred or been thoroughly understood, not as the first step when concerns about a future implementation are raised.
The project manager's immediate priority is to understand the nature and extent of the operations manager's concerns. By meeting with the operations manager, the project manager can gain clarity on the potential disruptions, gather more information about the impact, and identify potential solutions or mitigation strategies before taking further action. This proactive engagement helps in proper stakeholder management and problem assessment.
Concept tested: Stakeholder engagement and issue resolution
Topics
Community Discussion
5
Luis F.Jan 6, 2026D is the move here. You always talk to the stakeholder first to understand their concerns and explain the context, then figure out next steps together.
Yuki V.Dec 21, 2025Leaned toward B first but the PM should meet and understand concerns before escalating.
Wei W.Dec 5, 2025Leaned toward A first, but D wins because you engage stakeholders before anything else.
Mei-Ling H.Dec 5, 2025Agree on D, but careful with the wording in the stem, if it says "most" or "first" that locks D, whereas "best" or "primary" can sometimes shift it depending on the other answer choices.
Mei-Ling H.Dec 29, 2025D is correct. First step is always meet stakeholder and understand concerns before escalating.