PMP Question #1391: Real Exam Question with Answer & Explanation

Question

The customer wants to show their stakeholders a tangible outcome faster. This requires advancing a milestone. Which two actions should the project manager do? (Choose two.)

Options

• AReview the customer's priorities regarding the desired requirements for the milestones.
• BConvince the customer to keep the requirements as is and not move the milestone.
• CDiscuss which requirements can be delivered faster with the project team.
• DInform the customer that moving the milestone has a very high impact on project cost.
• EEscalate the issue to senior management so they can impose a solution on the customer.

Explanation

To advance a milestone and show tangible outcomes faster, the project manager should review the customer's priorities and collaborate with the project team to identify requirements that can be delivered more quickly.

Common mistakes.

• B. Attempting to convince the customer to maintain the original schedule directly contradicts the customer's request for faster tangible outcomes and shows a lack of responsiveness to their evolving needs.
• D. While informing the customer about cost impact is part of transparent communication, it should follow an assessment of options; it is not one of the primary actions to facilitate the advancement of a milestone.
• E. Escalating the issue to senior management is premature and can undermine the project manager's authority and ability to collaborate with the customer and team to find a solution.

Concept tested. Scope prioritization, agile delivery, stakeholder collaboration

Reference. https://www.pmi.org/disciplined-agile/what-is-disciplined-agile/agile-guide

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