PMP Question #1377: Real Exam Question with Answer & Explanation

Question

During the execution phase of a project, a new project manager is assigned to replace the previous project manager. As the project manager starts managing the project, they discover that team performance is significantly decreasing, which is impacting the project's key performance indicators (KPIs). This team has delivered good performance on similar projects in the past. What should the project manager do next to improve this situation?

Options

• AReview the resource management plan and organizational assets.
• BEstimate the baseline impacts and submit a change request.
• CImplement compression techniques to bring the project back on track.
• DCall for a team meeting to identify the root cause for the declining performance.

Explanation

To address declining team performance, especially from a team with a good past record, the project manager should first hold a team meeting to identify the root cause of the performance drop.

Common mistakes.

• A. Reviewing plans and assets might provide context, but it doesn't directly address the specific cause of the current team performance decline, which requires direct interaction with the team.
• B. Submitting a change request and estimating baseline impacts are reactive measures to the symptoms (impact on KPIs), not proactive steps to understand and resolve the root cause of the performance issue itself.
• C. Implementing compression techniques addresses the schedule delay symptom but does not resolve the root cause of the declining team performance, potentially leading to burnout and further quality issues.

Concept tested. Team performance management and root cause analysis

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