PMP · Question #1344
In the planning phase of a software implementation project, two of the team members disagree on how to approach end-user training. The discussion has intensified and the team members are not able to a
The correct answer is A. Consider the view of each team member about the issue in order to reach consensus.. When team members intensely disagree on a technical approach, the project manager should facilitate a discussion to understand each viewpoint and guide the team towards a consensus decision.
Question
Options
- AConsider the view of each team member about the issue in order to reach consensus.
- BMake a decision based on expert judgment as a project manager.
- CRemove both team members since they are not productively adding to the team.
- DRemove one or the team members from the project to improve team dynamics.
How the community answered
(62 responses)- A84% (52)
- B10% (6)
- C2% (1)
- D5% (3)
Why each option
When team members intensely disagree on a technical approach, the project manager should facilitate a discussion to understand each viewpoint and guide the team towards a consensus decision.
Effective project management and team leadership involve facilitating conflict resolution, especially during planning. By actively listening to and considering each team member's perspective, the project manager can help the team identify common ground, understand the nuances of each approach, and collaboratively work towards a mutually agreed-upon solution, fostering team cohesion and commitment.
While a project manager can use expert judgment, in situations of team disagreement, it's generally better to facilitate team consensus where possible, as it leads to greater buy-in and ownership of the solution.
Removing team members is an extreme measure and punitive, which would severely damage team morale and project productivity, and should only be considered as a last resort for severe performance or behavioral issues.
Removing one team member without attempting to resolve the conflict is premature and similarly detrimental to team dynamics and trust.
Concept tested: Conflict resolution and consensus building
Topics
Community Discussion
3
Fatima Z.Apr 24, 2026A is your golden ticket here, and I lock it in with my C.A.R.E. hook: Consider All, Reach consensus Everywhere. The PMI mindset screams collaborative problem solving first, so you must weigh both views and guide the team to a shared agreement before ever pulling rank. B sounds tempting if you are in a rush, but jumping straight to expert judgment skips the team buy in that PMP questions always reward. C and D are pure trap doors, because nuking team members over a training debate is a dysfunction grenade, not a leadership move.
Carlos M.Apr 20, 2026A is the right call here. In the planning phase you want the team bought in, so facilitating a discussion to reach consensus beats just dictating a decision and killing morale.
Samuel O.Apr 28, 2026Confirmed A on exam last month. PMI wants you to facilitate consensus whenever possible rather than just imposing a decision from the top, even though in practice I have seen plenty of leads just pick a direction and move on. The key word in the stem is planning phase, which means you still have time to work through the disagreement properly without blowing up team dynamics. B is tempting when you have the experience to back it up, but the exam consistently rewards collaborative problem-solving over autocratic calls.