PMP Question #1344: Real Exam Question with Answer & Explanation

Question

In the planning phase of a software implementation project, two of the team members disagree on how to approach end-user training. The discussion has intensified and the team members are not able to agree. What should the project manager do next?

Options

• AConsider the view of each team member about the issue in order to reach consensus.
• BMake a decision based on expert judgment as a project manager.
• CRemove both team members since they are not productively adding to the team.
• DRemove one or the team members from the project to improve team dynamics.

Explanation

When team members intensely disagree on a technical approach, the project manager should facilitate a discussion to understand each viewpoint and guide the team towards a consensus decision.

Common mistakes.

• B. While a project manager can use expert judgment, in situations of team disagreement, it's generally better to facilitate team consensus where possible, as it leads to greater buy-in and ownership of the solution.
• C. Removing team members is an extreme measure and punitive, which would severely damage team morale and project productivity, and should only be considered as a last resort for severe performance or behavioral issues.
• D. Removing one team member without attempting to resolve the conflict is premature and similarly detrimental to team dynamics and trust.

Concept tested. Conflict resolution and consensus building

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