PMP Question #1156: Real Exam Question with Answer & Explanation

Question

A project using a hybrid approach to migrate from a current system to a new and enhanced system is underway. The plan is to migrate the system in stages. However, the operations team is complaining that they are not ready to start supporting the new system. How should the project manager effectively approach this situation?

Options

• AInclude knowledge transfer sessions between the project and operations teams at every stage.
• BPrepare detailed documentation to be shared with the operations team during project closure.
• CChange the project management plan to add a final stage for product handoff to the operations
• DCreate a lessons learned register to include operations team training for future projects.

Explanation

To address the operations team's unreadiness in a staged migration, the project manager should implement continuous knowledge transfer sessions throughout the project.

Common mistakes.

• B. Sharing detailed documentation at project closure is too late; the operations team needs to be ready during the migration stages.
• C. Adding a final stage for product handoff might still result in a rushed knowledge transfer and doesn't address the need for readiness during the staged migration.
• D. Creating a lessons learned register is reactive and doesn't solve the current problem of the operations team not being ready to support the system.

Concept tested. Stakeholder engagement and knowledge transfer

Reference. https://www.pmi.org/pmbok-guide-standards/foundational/pmbok/project-integration-management

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