PMP Question #107: Real Exam Question with Answer & Explanation

Question

A key stakeholder has recently started in a company and has been assigned to a hybrid project. Although very experienced in their domain, the stakeholder has only been exposed to predictive project approaches. What should the project manager do?

Options

• AInform the project management office (PMO) that the team will use a predictive approach for this
• BInform the stakeholder that they must level their knowledge with other stakeholders
• CAllocate time to mentor the stakeholder in the selected project approach
• DUpdate the risk register with the potential impact and apprise the steering committee

Explanation

When a key stakeholder is unfamiliar with the project's hybrid approach, the project manager should proactively educate and mentor them to ensure understanding and effective engagement.

Common mistakes.

• A. Changing the entire project approach to predictive simply because one stakeholder is unfamiliar with hybrid methods is not a viable or desirable solution, especially if hybrid was chosen for valid project reasons.
• B. Simply telling the stakeholder to 'level their knowledge' is unhelpful and dismissive; the project manager has a responsibility to facilitate that learning and engagement.
• D. While there is a potential risk, the primary and proactive step is to mitigate the risk through education and mentoring, rather than just documenting it and escalating, which does not solve the underlying issue.

Concept tested. Stakeholder education and engagement

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